Times BPO Forms Alliances to Support Multi-Regional Expansion

 


Times BPO, one of India’s fastest-growing business process outsourcing (BPO) firms, has announced a strategic initiative to form key alliances aimed at accelerating its multi-regional expansion. This move marks a significant milestone in the company’s mission to scale its operations and reinforce its presence across India and selected international markets.

With demand for outsourced business solutions rising steadily, Times BPO has partnered with multiple regional service providers, recruitment agencies, and infrastructure developers to facilitate a seamless expansion into Tier-2 and Tier-3 cities across India, as well as into Southeast Asia and the Middle East.

“This is a transformative moment for Times BPO,” said Suraj. “By forming the right alliances, we’re not just growing faster — we’re growing smarter. Our partners bring in local expertise, operational flexibility, and strong networks that will help us meet our clients’ diverse needs across regions.”

The expansion strategy involves launching new delivery centers in cities like Lucknow, Indore, Kochi, and Bhubaneswar in India, with international operations expected to commence in Manila (Philippines) and Dubai (UAE) by Q1 2026. These centers will serve both domestic and global clients, providing services such as customer support, technical assistance, data processing, and digital transformation solutions.

To support this scale-up, Times BPO has entered into alliances with regional infrastructure providers for rapid center development, and with staffing firms to streamline recruitment and training. The company expects to generate over 5,000 new employment opportunities in the next 12 months.

In addition, Times BPO is collaborating with local academic institutions and training partners to upskill the youth in these regions, ensuring a sustainable and future-ready talent pipeline. These programs will include certification courses in customer service, voice/non-voice processes, and soft skills training tailored for the BPO industry.

“We’re committed to inclusive growth,” added Suraj. “These alliances are not just business decisions — they’re investments in communities. By tapping into underutilized talent pools and empowering local economies, we’re creating value at every level.”

Times BPO has seen consistent double-digit growth over the past five years, with a diversified portfolio spanning telecom, healthcare, e-commerce, BFSI (banking, financial services, and insurance), and tech sectors. With this new phase of expansion, the company aims to enhance its service delivery capabilities, improve turnaround times, and offer multilingual support to its expanding client base.

Industry analysts view Times BPO’s move as a bold and strategic step in a rapidly evolving outsourcing landscape. By leveraging localized partnerships, the company is expected to gain operational agility, lower delivery costs, and improve service customization — all of which are crucial for staying competitive in the global BPO market.

About Times BPO:
Times BPO is a leading provider of outsourced business solutions, offering end-to-end services in customer support, technical helpdesk, back-office processing, and digital services. With a commitment to innovation, quality, and customer satisfaction, Times BPO serves clients across industries and geographies.

Source: https://presscenter.com/times-bpo-forms-alliances-to-support-multi-regional-expansion/

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